Frequently Asked Questions

Frequently Asked Questions

1. What types of cleaning services do you offer?

We offer a wide range of cleaning services, including regular home cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, Airbnb cleaning, post-construction cleaning, and specialized cleaning tasks.

2. How do I schedule a cleaning service?

You can easily schedule a cleaning service by contacting us through our website, calling our customer service line, or emailing us. Simply let us know your preferred service type, date, and time, and we’ll take care of the rest!

3. What are your cleaning hours?

We offer flexible scheduling options, including weekdays, weekends, and even holidays, to accommodate your busy lifestyle. Please check with us for our specific hours of operation.

4. Are your cleaning products eco-friendly?

Yes, we prioritize the health and safety of our clients and the environment. Our cleaning team uses high-quality, eco-friendly products that are non-toxic and safe for both children and pets.

5. How much do your cleaning services cost?

Our pricing varies based on several factors, including the type of cleaning service, the size of your home, and its current condition. Please contact us for a personalized quote tailored to your needs.

6. Do I need to be home during the cleaning?

It’s entirely up to you! Some customers prefer to be home during the cleaning, while others choose to be out. We ensure that our team is trustworthy and professional, so you can feel comfortable leaving your home in our care.

7. What if I’m not satisfied with the cleaning?

Customer satisfaction is our top priority. If you’re not happy with any aspect of our service, please contact us within 24 hours, and we will address your concerns promptly and re-clean the area if necessary.

8. Do your cleaners go through background checks?

Absolutely! All our cleaning staff undergo thorough background checks and training to ensure that they are qualified and trustworthy.

9. What should I do before the cleaning team arrives?

To help our team work efficiently, please pick up personal items and valuables. If there are specific areas or items that need special attention, please let us know in advance.

10. Can I customize my cleaning service?

Yes! We offer customizable cleaning packages tailored to meet your specific needs. Just let us know what services you require, and we’ll create a plan that works for you.